FAQ

Sign-up is simple. Click the Register or Sign Up button on the site, enter your email, create a secure password, and provide basic details like name, date of birth, and country. Use accurate personal information — it speeds up verification and withdrawals. After registering, you’ll receive a confirmation email; follow the link to verify your address. If you used a promo code during sign-up (for example, FIRST150 or FREE30), make sure it’s entered exactly as provided to activate the corresponding offer. If you run into issues, open live chat or email support@kittycatscasino.com for help.

Kitty Cat Casino currently highlights a 150% welcome match with code FIRST150 and a 30 Free Spins no-deposit offer using code FREE30. To claim the match, make the required deposit (minimums apply) and enter FIRST150 at deposit or in your account bonuses area. For the FREE30 no-deposit spins, enter FREE30 to activate — note country and eligibility restrictions apply. Always check bonus terms for wagering requirements, eligible games, and cashout caps before accepting a promotion. If a bonus doesn’t appear after you enter the code, contact support immediately.

Wagering requirements are how many times you must play through bonus funds (or winnings from free spins) before they become withdrawable. For example, a 40x wagering requirement on a $20 deposit bonus means you must place bets totaling $800 before withdrawal. No-deposit free spins often carry separate rules — FREE30 winnings have a 50x requirement and a $50 maximum cashout. Contribution rates can vary by game: some slot promotions contribute fully while table games may contribute less. Always read the bonus terms to see what counts toward wagering and to model realistic playthrough scenarios.

Kitty Cat Casino supports a wide range of payment options including Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Interac, JCB, and many crypto options like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Binance Coin, Tether (USDT), and USD Coin. Supported currencies include Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether, and USD. Choose the method that fits your needs; crypto deposits are often fast, while cards and e-wallets may have different processing times. Minimum deposit thresholds apply for certain bonuses (for example, a $20 minimum is noted for some promotions). If you need help selecting or linking a payment method, contact support.

Withdrawals vary by method and verification status. Crypto withdrawals are typically the fastest, sometimes completing within hours after processing; e-wallets and cards often take 1–3 business days once approved. Kitty Cat Casino enforces cashout limits: up to $2,000 weekly and $7,500 monthly for general maximums. Some promotions also have maximum cashout caps (for example, FREE30 carries a $50 maximum). Pending checks and identity verification can add time, so complete KYC early to avoid delays. If you hit a limit or your withdrawal is delayed, support can provide status updates.

FREE30 grants 30 free spins for select Mascot titles when you enter the code FREE30. It requires no deposit to activate, but winnings are subject to a 50x wagering requirement and a $50 maximum cashout. The spins must be used within one week of activation. Withdrawals from winnings may require a $20 verification deposit to process. This offer is restricted to players in the USA, Canada, and New Zealand. Terms, availability, and eligible games can change — check the promotion page and contact support if a code doesn’t activate.

Verification usually requires a government-issued photo ID (passport, driver’s license, or national ID), proof of address (utility or bank statement dated within the last 3 months), and, for some payment methods, proof of ownership of the payment account (a screenshot of your e-wallet or a photo of the card). Submit clear, color copies via the casino’s secure upload area. Verification times vary but typically complete within 24–72 hours depending on document quality and volume. Providing full, legible documents up front speeds the process and avoids payout delays.

Kitty Cat Casino offers slots, table games, and live-dealer titles powered by many well-known studios, including Pragmatic Play, Betsoft, Evoplay, BGaming, PG Soft, Spinomenal, and more. Providers listed on the platform include Apollo Games, Betgames, Ezugi, Jili, Wazdan, and others. Game availability may depend on your country and regulatory restrictions; certain titles or jackpots might not appear in every region. Look for provider filters in the games lobby to quickly find titles you like.

If a game freezes, first refresh the browser or mobile app and clear your cache. Try a different browser or device to rule out local issues. For transaction errors, check your bank or payment provider and confirm funds have left your account. Capture screenshots and note any error messages or transaction IDs — these speed up resolution. Open live chat for immediate assistance or email support@kittycatscasino.com for a documented ticket. Support can escalate complex issues to the technical team and advise on next steps.

The casino uses industry-standard security measures such as SSL/TLS encryption to protect data in transit and partners with reputable payment processors for secure transactions. Access to personal data is limited and subject to data protection policies; you can request details through support or consult the site’s privacy policy for specifics. To improve account security, choose a strong, unique password and enable any available extra protections (for example, device lock or email verification on withdrawals). If you suspect unauthorized access, contact support immediately.

Kitty Cat Casino supports responsible play with tools like deposit limits, session reminders, time-outs, and self-exclusion options. You can set daily, weekly, or monthly deposit caps or request a temporary pause from play through your account settings or support. If gambling is causing distress, contact customer support to discuss options and consider reaching out to professional organizations for help. Using tool limits proactively keeps play enjoyable and within your control.

The operator reserves the right to suspend or close accounts for reasons including suspected fraud, bonus abuse, or failure to provide required verification. Promotions often carry conditions — failing to meet them (for example, using a bonus in blocked jurisdictions or violating terms) can void bonuses and winnings. General maximum cashout rules apply ($2,000 weekly / $7,500 monthly), and some offers have additional caps. If your account is restricted, support will explain the reason and the steps to resolve it or appeal.